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How do I return an item?

How do I return an item?

We accept returns on new, unopened, undamaged items in the original packaging within 30 days from the order date, please also include a copy of the invoice so that we can identity who has returned a product. Our shipping costs are non refundable. We will not and cannot give refunds to opened or damaged products (if the product has an outer seal and this has been broken it will be classed as open).  Clothing must be in brand new condition to swap/return.

Please email shipping@musclerage.co.uk and we will send you out a Free Royal Mail Returns Label - UK Only. Other countries outside the UK will need to send it back at cost to themselves. However we are working hard to improve this.

Can I cancel an order?

You may cancel an order up until the the item has shipped in which case it then counts as a return. Once an order has been canceled we will then refund the full amount to your card.

How long does a refund take to process?

Once seeing the cancellation or receiving the returned goods will refund the card within 24 hours (business days only) and it will then show on your card/statement within 24-72 hours. Please note refunds outside the UK will take up to 5-7 days to show.

Customs problems (outside EU only)?

If your country is outside the EU then your parcel WILL go through customs. Muscle Rage Ltd. is NOT responsible/liable for any of the following but not limited too; Loss, Damage, Seizure, Delays, Destruction or Prosecution by your government authority. Compensation or refunds will not be available should this happen. We take no responsibility for the parcle or it's contents once it has left our warehouse. 

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